To get somewhere new, you’ve got to know where you are.
It’d be grossly irresponsible to offer alternate solutions or modernization approaches to an existing radio communication system without actually understanding the existing system. And so, we dive right in, identifying all relevant technical configurations, equipment models and interconnection features. And we do this for some really, really good reasons.
We use the data to identify and correct equipment defects or faulty maintenance that could be contributing to unacceptable levels of performance (we call these “Early Action Items”). We also use it to identify key operational, configuration and other parameters necessary to computer-model the network’s coverage potential.
But, perhaps most importantly of all, the information we glean is presented to potential new-system vendors, every one receiving the same base-level ability to assess and evaluate coverage and functional potentials. So you not only get somewhere new—you get to where you want to be.
We’re nosy. Not “in your face nosy.” But “ask the right questions nosy.”
There’s no question that the needs assessment phase is critical to the success of any replacement or modernization project. And so, we get nosy, in a formal-interview sort of way.
We’ll want to understand your agency structure, which user groups need radio communications, how you’re currently communicating, known deficiencies—the list is purposeful, meaningful, build on decades of practical experience and conducted not just with department heads, but also with the actual field users who rely on your network on a daily basis.